Shipping & Processing Time
Domestic shipping rates include the cost of cardboard boxes and foam inserts to insulate and protect your wines plus labor and all charges levied by carriers. Please note: Free shipping promotions exclude AK, HI.
Most Domestic orders ship within 2-4 business days of when you place your order. A small percentage of items require a longer ship-out time. On rare occasions we may face an unforeseen delay in shipping your order and in that case, we will notify you by email. All FedEx Domestic times are only in effect after your order is shipped. Depending on your location, the shipment can take anywhere from 1-5 business days after leaving our store. We cannot guarantee any shipments by a specific date, nor will be held responsible for any shipping instructions given on an order. We will do our best to accommodate the Customer in any way. During periods of extreme weather, we will attempt to ship wines at the beginning of each week in order to get shipments to you before the weekend. This is because we have no control over the temperature conditions at our freight carriers' warehouses. The result may be that your shipment doesn't go out the day that you place an order. Please understand that during business hours, your orders are immediately packaged and scheduled for delivery, but may be delayed until ideal conditions for shipment arise.
If you feel this may be a problem because of a time sensitive package, please call our order department at 877-879-1888 to discuss other options. Check the Map to calculate the estimated number of business days (Monday-Friday) it will take for your package to arrive. Orders placed will ship within the next 2 business days. If there is an issue with your order we will contact you prior. All packages are packed in our styrofoam containers to ensure proper delivery. We do everything possible on our end to protect our wine shipments from temperature-related damage. If you are concerned about the weather in your area, you may request a specific shipping date or you may choose a faster shipping method. You will receive an email containing tracking information once your order is boxed and ready for shipment. Please note, these tracking numbers will not be active until they are scanned by the driver. (For example, if you have an order scheduled to ship on a Monday, we may box it on a Friday and send you the tracking info. However, the tracking info will not be valid until the driver picks it up on Monday.)
States We Cannot Ship To
Currently, we are NOT shipping to: Alabama, Arkansas, California, Idaho, Kansas, Kentucky, Maryland, Massachusetts, Minnesota, Mississippi, Montana, Nebraska, New Jersey, New Hampshire, North Dakota, Oregon, South Carolina, South Dakota, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.
Shipping Options
Typically orders placed will be shipped within 2 business days. If you would like your order to be shipped the same day (business day only) your order must be placed by 1pm. Although we will do our best to accommodate your request we cannot guarantee it. If we have 1 bottle or 200 cases in stock it will show on our website. Please call the order board (718-494-1400) to ensure we have enough inventory in stock to satisfy your order. https://citywinecellar.com/
GROUND: Delivery to all addresses (Monday – Friday) excluding holidays
SECOND DAY AIR: Delivery within 2 business days excluding holidays & weekends (2nd business day) Order must be place by 12pm
NEXT DAY AIR: Delivery to all addresses next business day (Monday-Friday) excluding holidays Order must be place by 12pm
Signature Policy
You must be 21 years of age or older to purchase alcohol from CityWineCellar.com. All packages sent out by CityWineCellar.com REQUIRE a signature upon delivery. It is highly recommended that you provide us with a business shipping address for best service. Customer comments on their order such as "Please leave on back porch" or "Please leave at front door" will be ignored! We will not be able to refund any shipping charges if your package comes back to us because there was no adult to sign for the wine! If you order from us you are representing to us that you are at least 21 years of age and that the person to whom it is being shipped is also at least 21 years of age. An adult signature will be REQUIRED upon delivery. Title to all items you order passes to you as soon as it leaves our doors; it is up to you to know the relevant laws in your state.
